MyPostageRateSaver
Question&Answers
Q28 I am having trouble printing the "Postage Statement" with my new "PostageRate Saver" . How do I fix it?
Q29 What do I do if I think my Bulk Mailing is being generated incorrectly?
Q30 My printout is mis-aligned. How can I troubleshoot this?
Q31 How can I open and modify database files from other programs?
Q32 How can I combine the contents of two databases into one, larger database file?
Q33 "Error extracting support files"
Q34 Component Transfer Error : 0
Q35 Program won't boot, msvcirt.dll file is missing
Q36 "Error installing ikernel.exe at 0x (any number)"
Q37 How can I select to print only specific records from my list?
Q28 I am having trouble printing the "Postage Statement" with my new "PostageRate Saver" . How do I fix it?
A28(Answer ID 1251): If you are unable to print the Postage Statement or receive an error message with the new "MyPostageRate Saver" , then you will need to download and install the newest version of Adobe Reader. You can get a free download of the Adobe Reader program, by clicking the link below:
Once you install the Adobe Reader program, please reboot your computer and then open the program and process Bulk Mail again. You should now be able to print the "Postage Statement" report.
Q29 What do I do if I think my Bulk Mailing is being generated incorrectly?
A29(Answer ID 1216): When the user defines settings in the Bulk Mail Wizard to process a mailing, the program will automatically sort the list and calculate the postage for the pieces according to the USPS regulations for bulk mail.
Because each address list is unique and the settings for the Bulk Mail Wizard differ from user to user as they process bulk mailings, we will not know immediately why the program processes your mailing, sorts your pieces and applies the postal rates the way it does. The program is rarely wrong, however, and we are more than happy to help you understand how and why the program is qualifying, pricing, and sorting your mail in the manner you are experiencing.
To do this, we would need for you to send your mail list data to a Technician so that he or she can download it for observation. We would also then need you to provide your Bulk Mail Wizard settings so the technician can duplicate your mailing. Once we reproduce your mailing, we can explain any questions you have about your rates and sorting.
To have a technician ascertain if there is a problem with your mailing, please do the following:
- Locate your saved mail list files and send them to Technical Support as E-mail attachments.
- Provide the Bulk Mail Wizard settings you are using for your mailing.
- Explain what part of the Bulk Mailing you would like us to clarify (reports, sorting, rates, qualifying addresses, etc.).
1) To send us your saved mail list, attach a copy of all of your saved mail list data files to your E-mail. This will be a collection of 4 or 5 files all with a similar name. For example, if your mail list file for bulk mailing was called "friends", then the files you want to find and send to us would look like the following:
friends.mml
friends.dbt
friendsmml.bcf
friendsmml.fsif
friendsmml.msif
These files are PROBABLY in the folder location similar to:
MyDocuments
...although this path may be slightly different depending on the version of our mailing program that you are using (Note that this is the default location that the program will have you save your files in, but ultimately these files could be in any folder on your system and the user would have to know where their files would be located, as well as the file name).
2) Please indicate what your Bulk Mail Wizard settings are:
- Program version, release date and edition (either MyPostageRateSaver SILVER, or MyPostageRateSaver GOLD)
- First Class, Standard/Regular, or Standard/Non-Profit
- Non-Automated, or Automated (Barcoded)
- Permit Imprint, Precancelled, or Metered
- BMEU, SCF, or BMC
- Letters, Cards, or Flats (if you are using Flats, also specify your piece dimensions)
- # of pieces in a 2" package
- Weight of a single piece
- Entry Post Office City, State and Zip
3) Specify which part of the Bulk Mail is questionable - are you having a problem with the rate you are being charged for pieces? Are you wondering why the program is sorting your mail a certain way? Does one of your reports not give you the information you were expecting? Please explain in detail which report you are referencing and what part of the report is giving you concern.
E-mail this information and file attachments by sending them to support@mypostageratesaver.com. A Technician will then re-run your bulk mail using your data and Bulk Mail Wizard settings to determine how and why the program is sorting and pricing your mailing.
Q30 My printout is mis-aligned. How can I troubleshoot this?
A30(Answer ID 1103): The program has 3 different ways for you to check to see if you can get your design to print properly:
1) Check the printer output on the Print Preview screen to see if your design is set up properly. If what you see on the Print Preview is what you want to get out of the printer, you should get that same thing printed out. You can access the Print Preview command by choosing the File menu.
If the Print Preview screen is correct, but your printer output is wrong, then there is a miscommunication between the program and your printer driver because your printer driver software may be out-of-date or incompatible. To fix this, you will need to download and install the latest version of your printer driver software, available at the website of your printer manufacturer. Find the software that is most recent that matches exactly your printer model and version of Windows you are running on your system. After you've tried this, Uninstall and Reinstall your program and then try to print your job again.
For Label printing:
If you are printing labels and the Print Preview is incorrect because it is showing the wrong number of labels on a full sheet (because the sheet's label dimensions do not match the sheet of labels you are feeding into your printer), you have the wrong label size selected. Go to the Edit Menu at the top of the screen and select Change Layout Size (or Change Printout Size ) and use the options on the following screen to identify and select the label size that matches the physical label sheets you are using.
If your design area is right on the Print Preview, but the placement of data on the label area in the Print Preview is incorrect or simply missing, then you will need to check the Output Forms tab to re-align and position your data fields on your label, envelope or sheet (whatever you're using). Do this by selecting Change Layout Size (or Change Printout Size) from the Format menu at the top of screen, and then using your mouse to add and/or reposition your data fields on the design area.
2) The print setup has margins to define that specify how much spacing is on the top, bottom and sides of the page. If you have changed your margins to "bleed" over onto the design area, then the printer results are going to be askew. Make sure you have about 1/2 inch (0.5") margins on all sides of the page. You can edit the values of your page margins by clicking on the Margins button on the print setup screen.
3) If everything else is set right according to the suggestions above, but your printout is still misaligned, click the Calibrate button on the print setup screen. This will let you print out a sheet to get a "grid" of lines with numbering that you can use to determine the proper alignment of the sheet in your printer. Print out the grid and follow the instructions on the screen to finish your calibration.
We hope you find this information helpful in getting your labels to print out correctly. If you still need help printing labels after trying these suggestions, you may need to contact technical support for specific assistance with your particular design.
Q31 How can I open and modify database files from other programs?
A31(Answer ID 1083): Our database programs can directly open existing data files made in other database programs. Those other programs are:
-Access (*.mdb, *.mdw, *.mda)
-Act! (*.dbf)
-Approach (*.dbf)
-DBase (*.dbf)
-Excel (*.xls)
-FoxPro (*.dbf, *.dbc)
-Lotus 1-2-3 (*.wk*)
-Paradox (*.db)
To read one of these database types in your database program, go to the File menu and choose Open. On the dialog to open a file, choose the database file type for your external database in the Files of Type selection drop-down box. Then, browse to the folder on your system that contains your other file in the Look In selection at the top of the Open dialog. You should see your file's icon in the window that you wish to open. To open it, click once to highlight the file's icon, then click the Open button.
Your program will then open the first database table of that database file for you so that you can read and use the data in the file. To see if all your data is appearing correctly, click on the Data Table Tab to view how the information has been imported into the program.
If the data transferred properly, then you can Save the database to create a list file native to our program by using the Save As... command in the File menu of our program. This will allow you to make changes to the file to add, change or delete records from the list. If you do not save the list as a native file format, you will not be able to make changes to the list and save them in your external database format.
Please note that our database programs are flat-file databases. This means that external programs that use relational databases will only allow our program to open the "main" database table for your file.
Also note that the standard Output Form templates of our program will not work because your data file from your other database program will not have data fields that exactly match the pre-defined fields of a standard database initially made with our program (from which the output forms are based) . If you wish to print labels, envelopes, cards, etc. using external data viewed in our database program, you must manually create your own output forms that use the data fields specific to your information.
Q32 How can I combine the contents of two databases into one, larger database file?
A32(Answer ID 1080): If you have two database files that you would like to combine into one larger file, you will need to export the data from one of the files, and import that data into the other file.
For example, if you have a file called ListA.mml and another file called ListB.mml, you can merge them into one database that contains information from both lists. Do so as follows:
- Open your database program from your Start Menu or from your desktop shortcut.
- Go to the File menu and choose Open
- In the Open dialog, find the folder containing your initial database file in the In Folder drop-down and then double-click your file's icon in the file listing in the window underneath. In our example, this would be ListA.mml
- You should now have the first database open. You will now export the information out of the database to combine with a second file. Do this by selecting the File menu and choosing Export.
- On the dialog that appears, click the Add All>> button to add all the data fields from your current file and leave the Export Mode set to All Records. Click OK.
- Choose Desktop for your Save In location and leave the File Name and Files of Type selections as they are (they will say ExpFile and CSV Comma-Delimited). Click OK to complete the export.
- Now, choose the File menu and select Open
- In the Open dialog, find the folder containing your second list file in the In Folder drop-down and then double-click this second list file's icon in the file listing in the window underneath. In our example, this would be the second list to combine, or ListB.mml. If you are asked to save changes, answer accordingly (if you have made changes to this first file you are in, and you want to save those changes, click Yes, otherwise, click No)
- You should now be viewing your second database. You will now import the initial database's records into this second database to make a larger, combined database. Do this by choosing the File menu and selecting Import.
- The Look In drop-down selection should be Desktop. Find the file ExpFile in the main browsing window and double-click it.
- The Use First Record for Field Names dialog should open. The first line of the file should contain field names, such as ?First Name, Last Name, Address,..." etc. Click the Yes button.
- After you click Yes, the Assign Import Fields dialog opens. Use this dialog to match the fields from the import file to the fields in your current file.
- If the bottom-left dialog box for Fields in Import File is completely empty, then simply click the OK button. If the bottom-left dialog box for Fields in Import File has field name entries in it, you will need to assign those fields to an appropriately-matching field from the bottom-right dialog box for Fields in Current File. Do this by left-clicking to highlight a field entry in Fields in Import File list, then finding its appropriate match and clicking on it in the Fields in Current File listing. When you do this, both entries should disappear from their respective lists and re-appear as a field assignment in the top dialog box (For example, you might need to click on First Name in the Fields in Import File listing and then click on its "match" in the Fields in Current File listing, which is First). Repeat this manual assignment process until you have assigned every field from the Fields in Import File listing (so that it is empty), or it contains the leftover fields you have decided you do not need. Click OK when you're done. NOTE: The data in any unassigned fields will not be imported into your current file.
- The imported records are added to the end of your file, so now the current database has both records from your first database and records from your second database together. Go to the File menu and choose Save As...
- Choose a file location in the Save In drop-down and then give this new, combined database a name in the File Name box. When you are ready to save, click Save. Your program has now saved the combined database as a new, larger file.
Q33 "Error extracting support files"
A33(Answer ID 1257): This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try the following in order:
1) Close all windows, reboot your system and try installing your program again. If you have any programs running at the same time you install your program, this can prevent the installation from loading properly.
2) Close down background tasks. You can do this by hitting the CTRL+ALT+DEL keys all at the same time. This will open your Windows Task Manager where you can shut down any tasks or processes that you are not using at the current time. Sometimes a conflicting program is running in the background that will prevent the program from installing (especially a Task Entry for "ikernel", which means InstallShield is not closing and finishing properly on its own).
3) If you get one of the following error messages on installation:
- Error extracting support files
- Error installing Ikernel.exe (0x any number)
- Access is denied
- Error loading Type Library/DLL
This can represent a problem with the files that make up your InstallShield program. You can "re-build" the InstallShield program by deleting the following folder from your system:
C:\Program Files\Common Files\InstallShield
This can be accessed by double-clicking on the "My Computer" option on your Windows Desktop or in your "START" Menu. Then, double-click on the folder "Program Files". Next, double-click on the folder "Common Files", and in there you will see the "InstallShield" folder. Delete this "InstallShield" folder.
When you're done, close all open windows, reboot your system and try to install your program again.
Q34 Component Transfer Error : 0
A34(Answer ID 1262): 1. Reboot your computer.
2. Make sure no other programs are running
3. Double Click on My Computer icon on your Desktop, or click Start => MyComputer
4. Navigate to C:\Program Files\Common Files\
- Double click on the C: drive
- Double click on the Program Files folder
- Double click on the Common Files folder
5. Right click on the "Install Shield" folder and select Rename, name this
folder "InstallShield-OLD".
6. Reboot/Restart your computer
7. Place the program's installation disc in the drive and follow the instructions to
install the program
Q35 Program won't boot, msvcirt.dll file is missing
A35(Answer ID 1500): Regarding your issue, please follow these instructions very carefully and hopefully that should resolve your issue.
1) Uninstall the program by going to "Control Panel -> Add/Remove programs"
2) Close all the running programs
3) Double click on "MyComputer"
4) Go to "C:\" -> "Windows" -> "System"
5) Within this folder you'll see a file called "MSVCIRT.dll"
6) Right click on the file and left click on "Rename"
7) Rename this file to "MSVCIRT.old"
8) Close all the window (Do NOT restart your computer)
9) Put the installation disc in and install the program again.
Q36 "Error installing ikernel.exe at 0x (any number)"
A36(Answer ID 1258): This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try the following in order:
1) Close all windows, reboot your system and try installing your program again. If you have any programs running at the same time you install your program, this can prevent the installation from loading properly.
2) Close down background tasks. You can do this by hitting the CTRL+ALT+DEL keys all at the same time. This will open your Windows Task Manager where you can shut down any tasks or processes that you are not using at the current time. Sometimes a conflicting program is running in the background that will prevent the program from installing (especially a Task Entry for "ikernel", which means InstallShield is not closing and finishing properly on its own).
3) If you get one of the following error messages on installation:
- Error extracting support files
- Error installing Ikernel.exe (0x any number)
- Access is denied
- Error loading Type Library/DLL
This can represent a problem with the files that make up your InstallShield program. You can "re-build" the InstallShield program by deleting the following folder from your system:
C:\Program Files\Common Files\InstallShield
This can be accessed by double-clicking on the "My Computer" option on your Windows Desktop or in your "START" Menu. Then, double-click on the folder "Program Files". Next, double-click on the folder "Common Files", and in there you will see the "InstallShield" folder. Delete this "InstallShield" folder.
When you're done, close all open windows, reboot your system and try to install your program again.
Q37 How can I select to print only specific records from my list?
A37(Answer ID 1200): With your labels program, you have complete control over which record(s) you want to print and how many of each record you want to print out. Below are some instructions for printing a specific set of records from your program:
How to select to print multiple records:
- Open your labels program and open the file you wish to print with.
- Activate the design you wish to print on the Data Entry tab or the Layouts tab.
- Go to the Data Table tab. You will see rows and columns of data you have typed. Each row is information for one data record and each column is data for that specific data field. Each record row is preceded by a number on the left representing that record's placement in the current sort.
- Highlight the records you want to print. Do this by holding down the CTRL key on your keyboard and then left-clicking on each of the record rows for the records you want to print. You need to hold down the CTRL key as you make multiple selections to ensure that your selections stay highlighted. The entire row for each record you select should become highlighted.
- When you're done selecting records, go to the File menu and select Print, then choose the first option in the sub-menu to the right of Print (this is to print the active design).
- The Print dialog will appear. Set the option in the bottom-left for Print Range to be Selected Records in Data Table.
- Now, set the option in the bottom-right for Number of copies to be "1". This will print each record you have selected one time. (Note: This number is NOT the number of "sheets", but the number of times you want the data record to print each label, envelope or card.)
- Insert your label sheet or mail pieces into your printer and click the Print button to begin printing.